Terms and Conditions of Sale

Last updated: 07/06/2026

1. Seller identity

These General Terms and Conditions of Sale (hereinafter "GTCS") are offered by:

  • Trade name: Olfia

  • Company: Maison Egée SAS

  • Legal form: SAS

  • Registered office: 50 Chemin de Sagris 69440 Taluyers

  • SIRET: 102 266 525 00017 – RCS: Lyon - 102 266 525

  • Intracommunity VAT: FR33 102266525

  • Email (Customer Service):  serviceclient.olfia@outlook.fr

 

2. Purpose – Scope

These GTCS govern online sales made on the website https://olfia.shop (the "Site") by Olfia (the "Seller") to consumers, concerning perfume diffuser jewelry and accessories (cotton refills, boxes, etc.) (the "Products").

Any order implies the Client's full and unreserved acceptance of these GTCS.

3. Products – Characteristics – Usage advice

Products are described and presented with the greatest possible accuracy. Photographs/visuals are not contractual (possible variations in shade depending on screen, light, series).

Diffuser jewelry – precautions:
Diffuser jewelry is designed to hold a support (e.g., cotton) on which the Client can apply a perfume/fragrance. The Client is responsible for the choice and use of perfumes/fragrances (allergies, irritations, stains, contact with clothing/skin). Keep out of reach of children.

4. Price

Prices are displayed in euros (including tax).
Delivery fees and any additional fees are indicated before final order validation.

The Seller reserves the right to modify its prices at any time, but the price applied is that in effect at the time of the order.

5. Availability

Product offers are valid within the limits of available stock. In case of unavailability after order, the Client is informed and may be refunded as soon as possible.

6. Order

The Client places an order via the Site. 

A summary confirmation email is sent to the address provided by the Client.

The Seller reserves the right to refuse/cancel an order in case of an existing dispute, non-payment, suspected fraud, or anomaly.

7. Payment

Accepted payment methods: [Credit Card / PayPal / Apple Pay / Shop Pay / Klarna…].
Payment is due immediately upon order.

8. Delivery

8.1 Carriers

Deliveries are handled by La Poste, Mondial Relay and Colissimo.

8.2 Served areas & estimated delivery times

  • France: approximately 5 working days

  • European Union: approximately 1 to 2 weeks

  • United Kingdom: approximately 1 to 2 weeks

These times are indicative (excluding periods of high activity, inspections, bad weather, strikes, etc.).

8.3 Relay point (Mondial Relay)

The Client chooses a relay point when ordering. The package is made available according to the carrier's rules. In case of non-collection within the carrier's deadlines and return to the Seller, a reshipment may be charged to the Client.

8.4 Address – Delivery information

The Client is responsible for the accuracy of the information provided (name, address, code, intercom, email, phone). In case of an error leading to a return/delivery failure, reshipment costs may be charged to the Client.

8.5 Duties and taxes (especially United Kingdom)

For shipments outside the European Union (e.g., United Kingdom), customs formalities and/or duties and taxes may be required according to applicable regulations, possibly at the time of delivery.

9. Transfer of risks

The risk of loss/damage is transferred to the Client when the Client (or a designated third party) takes physical possession of the package.

10. Right of withdrawal 

In accordance with the Consumer Code, the consumer Client has a period of 14 days to exercise their right of withdrawal, without having to give reasons for their decision.

10.1 Starting point of the period

For a sale of goods, the period runs from the receipt of the Product by the Client (or a designated third party).

10.2 Exercise of right

The Client notifies their decision:

  • by email: serviceclient.olfia@outlook.fr

10.3 Return of Products

After notification, the Client has 14 days to return the Products. Return shipping costs are borne by the Client, unless the error is attributable to the Seller.

Products must be returned new, unworn, undamaged, in a condition allowing their resale (ideally with original packaging).

10.4 Refund

The Seller refunds the Client within a maximum of 14 days from the notification of withdrawal, with the possibility of deferring the refund until the Products are recovered or proof of shipment is received.

10.5 Exceptions (hygiene / sealed items)

In accordance with legal exceptions, the right of withdrawal cannot be exercised for sealed goods that have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.

Olfia Application:
Sealed cotton refills (packaged in sealed plastic bags) cannot be returned or refunded if the bag has been opened.

11. Legal guarantees

The Client benefits from the legal guarantees in force.

11.1 Legal guarantee of conformity

The Client may request the repair or replacement of the goods in accordance with the applicable legal provisions.

11.2 Guarantee against hidden defects

The Client may also act under the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code).

Customer service / guarantees contact: serviceclient.olfia@outlook.fr

12. Liability – Use of Products

The Seller cannot be held responsible for damages resulting from:

  • improper use of the diffuser jewelry (e.g., unsuitable perfume/fragrance, stains, allergies, irritation),

  • non-compliant maintenance (chemicals, shocks),

  • the use of third-party products.

The Seller's liability is, in any event, limited to the amount of the order (unless otherwise provided by mandatory legal provisions).

13. Reservation of ownership

Products remain the property of the Seller until full payment of the price.

14. Intellectual property

All elements of the Site (texts, photos, visuals, logo, charter, etc.) are protected. Any total/partial reproduction without written authorization is prohibited.

15. Personal data

Personal data is processed in accordance with current regulations and the Privacy Policy.

16. Mediation – Dispute resolution

In case of a dispute, the Client must first contact Customer Service: serviceclient.olfia@outlook.fr.
Failing an amicable agreement, the consumer Client may have recourse to a consumer mediator free of charge.

17. Applicable law – Competent jurisdiction

The GTCS are subject to French law. Failing amicable agreement, the competent courts will be seized in accordance with common law rules.

18. Modification of the GTCS

The Seller may modify the GTCS at any time. The applicable GTCS are those in force on the date of the order.

APPENDIX – Withdrawal form

To the attention of:
Olfia – 50 Chemin de Sagris 69440 Taluyers – serviceclient.olfia@outlook.fr

I hereby notify you of my withdrawal from the contract for the sale of the following good:

  • Ordered on / Received on: 

  • Order number: 

  • Product(s): 

  • Name: 

  • Address: 

Date 07/06/2026