FAQ

You can create an account directly when you validate your order. You can also create it beforehand by clicking on the silhouette at the top right.

Click on the silhouette at the top right, then on "forgot password". An email will be sent to you to choose a new password.

All Olfia orders are placed on this website. Simply add the items to your cart and follow the indicated steps. For any assistance with the process, please contact us by email: serviceclient.olfia@outlook.fr.

Olfia works with a secure payment system and does not have access to your bank details. A 3D secure verification applies to each payment.

You can pay by credit card, Visa, American Express, Mastercard or directly by Apple Pay

We include a lot of information and details in our product descriptions. Feel free to consult them

Gently open the diffuser pendant. Take a pad. Spray one drop of your perfume on the pad: 1 to 2 drops are enough (adjust according to the desired intensity). Place the scented pad in the designated slot inside the pendant. Carefully close the pendant, then put on your necklace. Breathe in your perfume throughout the day, subtly and elegantly ✨

It all depends on how you use the necklace. If you wear it daily: we recommend changing the pad every week for guaranteed effectiveness. If you wear it occasionally: we recommend changing the pad with each particular use so that the diffusion retains its full effectiveness.

Olfia ships your orders within 24 working hours, or less.

We partner with La Poste and their Colissimo service, as well as with the carrier Mondial Relay. In Metropolitan France, parcels are delivered within 48 hours to your home and 3 to 5 days to a relay point. In Europe and the United Kingdom, parcels are delivered within 1 to 2 weeks to your home.

For all our products (excluding promotions and sales), you have a period of 14 days to express your wish to return them. You will then have 14 days to return your package to us at our expense. Upon receipt of your return, we will refund the amount of the order excluding shipping costs. All return requests are made only to the email address serviceclient.olfia@outlook.fr.

We ship packages within 24 hours, the chosen carrier then handles the transport. For any claim related to a delay, contact us then contact the carrier.

When your package leaves our premises, you receive an email with your tracking number and a link allowing you to check the delivery of your package. If you have not received this email, your package has not yet been shipped. In case of doubt, do not hesitate to contact us.